Return Policy

At Rensmore, we take pride in the quality of our products and want every customer to feel confident in their purchase. If something isn’t right, our return process is clear, fair, and designed to give you peace of mind.

Incorrect or Defective Item

If your item arrives incorrect or defective, please email support@rensmore.com with your order number and photos of the issue. Our team will review your case and resolve it as quickly as possible.

Change of Mind / Not Satisfied

If you’re not fully satisfied with your purchase, you may return it within 30 days of delivery. Returned items must be unworn, unused, and in original condition.

Once your return is received and approved, your refund will be issued to your original payment method within 7 business days.
Please note: return shipping is not refundable.

How to Start a Return

You can start your return using either of the following options:

Option 1: Start Online

Click the link below and follow the steps:
Start a Return → https://rensmore.com/return

Option 2: Email Us

Email support@rensmore.com with your order number and reason for return. We will send your return instructions and the return form.

Shipping Your Item

Once your return request is approved, you will receive the return address and packaging instructions. Please ensure your parcel is securely packaged and shipped using a trackable service, as you are responsible for the item until it arrives at our facility.

Return Shipping

All returns must be sent back to our warehouse in Asia.
Return shipping is the customer’s responsibility and must be paid by the customer. These costs are not refundable.

Lifetime Craftsmanship Guarantee

All Rensmore footwear is covered by our Lifetime Craftsmanship Guarantee. This guarantee applies exclusively to workmanship-related defects — issues caused by the construction or craftsmanship of the shoe.

Examples of workmanship defects covered:

  • Stitching coming loose prematurely
  • Structural separation caused by faulty construction
  • Hardware or components failing due to manufacturing defects
  • Soles detaching due to craftsmanship errors

Not covered under this guarantee:

  • Normal wear and tear
  • Scuffs, scratches, or creasing from regular use
  • Outsole or heel wear over time
  • Damage caused by water, heat, accidents, or improper care
  • Any damage resulting from misuse or non-intended use

Service Fee

Approved Lifetime Craftsmanship Guarantee claims include a $34.95 service and handling fee, which covers inspection, processing, and return shipping for repair or replacement.

Right to Decline Claims

Rensmore reserves the right to decline claims that do not meet the conditions of this guarantee or that cannot be classified as workmanship-related defects.

Cancellation Policy

You may cancel your order within 24 hours of placing it. Email support@rensmore.com with your name and order number.
If your order has already been processed or shipped, cancellation can only be completed by returning the package through our standard return process.

Return Terms

  • Items must be in original, unused, and undamaged condition.

  • Returns showing signs of wear, washing, or misuse may be declined.

  • All returns must be pre-approved before being shipped.

  • Packages sent without approval may result in delays.

Need Assistance?

Our support team is here to help with any questions or concerns.
Email: support@rensmore.com